Rob Millis Privacy Policy

Effective Date: September 29, 2026

BUSINESS and BRAND NAME: “Rob Millis” (“the brand,” “the Business,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our business, including when you communicate with us by SMS/text message.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, telephone number, email address, and mailing address.

• Customer service information, including information you provide when contacting us about a product, service, order, appointment, or other inquiry.

• SMS/text-message information, including your telephone number, the content of messages you send to us, and information associated with our text-message communications.

• Transaction information, such as purchases, orders, payments, and related records.

• Website information, such as IP address, browser type, device information, and information about how you use our website, where applicable.

• Other information you voluntarily provide to us.

We do not knowingly collect personal information from children under 13 without appropriate parental consent.

2. How We Use Your Information

We may use information we collect to:

• Provide products and services you request.

• Respond to customer-service inquiries.

• Communicate with you about orders, appointments, products, services, or other matters related to your relationship with us.

• Send SMS/text messages when you have requested or consented to receive them.

• Process transactions and maintain business records.

• Improve our products, services, website, and customer experience.

• Prevent fraud, abuse, or unauthorized activity.

• Comply with applicable laws and legal obligations.

We do not use the content of customer-service text messages for purposes unrelated to providing or improving our services except as permitted by law or with your consent.

3. SMS/Text Messaging

If you provide your telephone number and consent to receive text messages from us, we may use SMS to communicate with you regarding customer service and related matters.

Message frequency varies depending on your interactions with us. Message and data rates may apply.

You can stop receiving SMS messages at any time by replying STOP to a message from us. You may also contact us using the information provided below to request that we stop sending text messages.

After you send STOP, we may send one confirmation message and then discontinue SMS communications, except where otherwise permitted or required by law.

You may receive transactional or customer-service messages even if you have opted out of promotional messages, when such communications are necessary to provide a service you have requested or to complete a transaction.

If you need assistance with SMS communications, reply HELP or contact us using the information below.

We do not sell or rent your telephone number or SMS opt-in information to third parties for their own marketing purposes.

4. How We Share Information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Technologies

If our website uses cookies or similar technologies, we may use them to operate the website, remember preferences, understand website usage, analyze performance, and improve our services.

You may be able to control cookies through your browser settings. Some website functions may not operate properly if certain cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and otherwise fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the circumstances under which it was collected.

8. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information, which may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Opt out of certain marketing communications;

• Withdraw consent where processing is based on consent; and

• Exercise other rights provided by applicable privacy laws.

To exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.

9. Third-Party Services

Our website, payment systems, SMS services, or other business systems may be provided by third-party companies. Those companies may process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services when appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. The updated Privacy Policy will be posted on our website.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

BUSINESS: Rob Millis
2100 SE Water Ave
Portland, OR 97214
Email: info@robmillis.com
Phone: 212-226-1000

SMS Consent Notice

By providing your mobile telephone number and opting in to receive text messages from [Business Name], you consent to receive SMS communications from us regarding customer service and related business matters. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing goods or services.